Qualcomm Jobs

Company:

Qualcomm China

Job Area:

Engineering Group, Engineering Group > Quality Assurance Engineering

General Summary:

J ob Target:

1.Coordinate internal and external resource to deal with customer complaint.

2.Coordinate resource to prepare customer visit and audit, make sure new product/technology approved and introduced successfully.

3.Track quality status at customer site and make sure customer satisfaction.

4.Achieve the KPI which related customer claims.

5.Summarize the problems which related with customer claims and convene internal team to take corrective/preventive actions, drive total quality improvement.

6.Participate in product quality review at all stages to ensure product quality meets customer requirements.

Scope & Responsibilities:

1.To do failure analysis for the customer returned samples (CT, C-SAM etc), and share the FA results with customer and internal department timely.

2.Follows internal customer claim handling rule to coordinate internal and external resource to deal with customer complaint, prepare/ release the 8D report to customer on time and make customer satisfaction.

3.To ensure the corrective and preventive actions implemented on time.

4.Track quality performance at internal and customer site, to make sure the effectiveness of CA.

5.Organize and lead the related departments prepare for the quality audit and ensure the customer audit approved.

6.Summarize and collect important quality information, and regularly share with internal team.

7.Coordinate internal and external resource to prepare customer audit/visit, make sure to approve it successfully.

8.Regularly visit customer, collect and response for the latest requirements from customer, maintain a good relationship with customer.

9.Regularly hold lesson learning meeting, and prepare customer survey, make sure customer requirements can be introduced correctly and timely.

10. Collect and prepare the documents/material for internal and external quality meeting.

11. Regularly analyze customer claims data to achieve the customer claims KPI timely.

12. Actively participate in the formulation of quality control plan in the product development stage, review the product quality status in each stage, and ensure that the product quality meets customer requirements.

13. Actively participate in seminars of internal quality issues and provide constructive comments/ suggestions to find out root causes of it.

14. Other task which assigned from team leader

Qualifications:

1. Proficient in the knowledge of semiconductor manufacturing and quality control, familiar with failure analysis and customer return handling procedures.

2. More than 5 years of claims handling and failure analysis experience in the electronic industry or related areas.

3. College degree or above, major in electronic engineering or related disciplines.

4. Good communication in English, and teamwork ability. Having strong analysis skills, learning ability, and systematic method of work.

Work Place:

Office, Lab. Occupational Disease Exposure: X-ray used in working.

Minimum Qualifications:

• Bachelor's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 2+ years of Quality Engineering or related work experience.

OR

Master's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 1+ year of Quality Engineering or related work experience.

OR

PhD in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field.

All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

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Recruitment Statement:

1. Job seekers are not required to pay us or Third Party Employment Agencies deposit, recruitment fees or other related fees for employment.

2. We advocate the principle of equal employment and do not engage in any employment discriminations.

3. We protect the employment rights of Hepatitis B surface antigen carriers in accordance with the law. New hires will not be tested for hepatitis B during the on-boarding physical examination.

4. We do not employ child labor or forced labor, etc. to ensure freely chosen employment

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EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification