Qualcomm Implementation Services Engineer, QualcommLife in Tokyo, Japan
Implementation Services Engineer, QualcommLife
Qualcomm Life, Inc.
Life at http://www.qualcomm.com/solutions/healthcare
Japan - Tokyo
Seeking a highly skilled Professional Services Consultant to join our implementation team. Position is responsible for providing project management, implementation and technical sales services in the Australia/ New Zealand region. The position will also provide occasional implementation services for targeted customers throughout the rest of the world.
Specific duties and responsibilities
Provide implementation and on-going support services to new and existing customers.
Manage implementation projects in the Australia/ New Zealand region
Participate to technical support services for Australia/ New Zealand customers
Provide technical sales support for QualcommLife products to potential or existing customers through demonstration either onsite, at trade shows or via Webinar
Work with prospects and customers to guide them in the selection and scaling of the QualcommLife solution which best suits their specific technical and infrastructure requirements (Qualification, Technical Workflow Requirements, Device Inventory, Test Labs, HIS Integration proof-of-concept, scope, Services, etc.)
Perform feasibility study and solution designs when required
Execute onsite configuration/setup
Provide onsite end user training
Maintain high levels of customer satisfaction and manage expectations with clear and frequent communication
Meet with customer to understand project objectives and coordinate activities and issues resolution
Works collaboratively with Sales, Project Management and Support groups
Escalate issues to Engineering and Support Management as appropriate
Collaborate on technical content for sales proposals.
The job requires business travel of 40-60%. The position also requires attendance at customer events, product fairs, seminars and trade shows. The position requires a high degree of flexibility with the ability to work both independently and within a team. Excellent problem solving and critical thinking skills are necessary to successfully present the QualcommLife message to individuals and groups in a professional manner.
Fluency is required in English and Japanese language
Three years of experience managing application or integration projects and/or implementations. Healthcare and analysis experience required working with Clinical Information Systems
Good knowledge of network topologies and infrastructures
Knowledge of HL7 and interface engines
Experience working in a hospital environment
Basic knowledge of MS SQL Server
2 years of working experience in Japan.
Some experience working with biomedical devices would be positive.
Bachelor's Degree in Information Technology or relevant courses.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.