Qualcomm Customer Engineer for Powerline Networking (Contractor) in Seoul, South Korea

Job Description:

Job Id

T1969161

Job Title

Customer Engineer for Powerline Networking (Contractor)

Company


Division

Qualcomm Atheros Inc


Qualcomm Atheros at http://www.qualcomm.com/about/businesses/qca

Job Area

Technical Support

Location

South Korea - Seoul

Overview

Job Function: Qualcomm-Atheros, a.k.a. QCA http://www.qualcomm.com/qca/ is a wholly owned subsidiary of Qualcomm and a leading provider of wireless and wired technologies for the mobile, networking, computing and consumer electronics markets. Were focused on inventing technologies that connect and empower people in ways that are elegant and accessible to all.

Successful candidates for this position will join a customer engineering team in Korea to provide technical support for QCOM customers in the design, development and commercialization of their Powerline products.

Responsibilities:

The candidate will work with customers externally and multiple functional teams internally to drive the productization of our Powerline solutions:

-Customer issue understanding, duplication and debugging

-Support MKT for new product launch and customer enablement

-Be product expert for customers to provide product knowledge and solutions

-On-Site support customer platform design for system bring-up and performance.

-Fault analysis of issues and reproduction/reporting/fixing with engineering teams

-Customer/team issue escalation and management

-Write the technical application notes and carry out external releases

Skills/Experience:

-Knowledge and experience in customer support and issue management processes

-Practical knowledge of Networking testing and fault finding

-Experience coding/using Networking Protocols/applications

-Intermediate level knowledge of SW integration and system testing procedures and fault reproduction

-A can do attitude and ability to work well under pressure

-Fluent in English & Korean both oral and written

Advantage:

-Understanding or experience of Powerline technologies such as HomePlug AV or GreenPHY

Education Requirements

Required: BS/MS in Electronic/Computer/Electrical Engineering 3 to 5 years or more of applicable work experience

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.