Qualcomm Global NOC/ITOC Lead in Hyderabad, India

Job Description:

Job Id


Job Title

Global NOC/ITOC Lead

Post Date




Qualcomm Incorporated

Information Technology

Job Area

Information Technology


India - Hyderabad

Job Overview

  • The Staff Manager will focus on supporting level 1 and level 2 operations of technical infrastructure and applications across globe.

  • Prior exposure in setting up IT Operations Center for large IT Organization.

  • Candidate will be responsible for bringing up Operations Center service and relevant processes.

  • They will also be responsible for successful transition of activities from global team to India team with proper transition plan and success criteria.

  • Global deployments include hundred thousand of assets such as servers, storages, network & security devices and various applications used by customer facing and corporate functions.The job will involve exposure to:

  • Support IT operations and help drive the execution and improvement of key service delivery processes throughout the organization and ensure that the correct metrics and KPIs are in place.

  • Manage operations in 24X7 environment and resourcing of team members for appropriate manning the IT Operations Centre.

  • Regularly measure and publish key metrics and MIS, including key risk indicators and ensuring that all operations are conducted and exceed the laid down parameters.

  • Ensure adherence to ITSM SLAs (Incident, Change and Problem) and Compliance requirements.

  • Expertise in ITIL processes to Institutionalize ITIL methodology based standard operating process that help in resolving IT issues and requests.

  • Monitor, record, analyze and report on activities, trends, results and recommendations relating to IT Operations. Establish various departmental metrics and generate monthly reports on actual vs. goal.

  • Exhibit strong analytical skills with the ability to translate complex problems into simple and actionable tasks.

  • Contribute to the Infrastructure operations management team develop short term tactical plans to address issues and problems, as well as collaborate on long term visions and roadmaps.

  • Looking for relevant stint within technical support, systems administration, systems engineering and security administration.

  • Focus towards continual service improvement and improving efficiency by striving for automating standard tasks and applying lean principles.Serving as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations, to ensure all project targets and requirements are met.

  • Analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

  • Manage shift schedules and provide ongoing feedback as part of the Infrastructure Management team.

  • Understanding of ITIL or similar service management process standards

  • Stakeholder Management

  • Analyse and review Service Performance against the SLAs and OLAs.

  • Display extensive working knowledge of industry standards and practices, including technical details and company services offered.

  • CCNP preferred.

  • ITIL Foundation and ITIL Expert certification is preferred.

Minimum Qualifications

Bachelor's degree and 8+ years of IT-relevant work experience OR 10+ years of IT-relevant work experience without a bachelors degree.

5+ years supervisory or leadership experience.

Preferred Qualifications


Education Requirements


EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.