Qualcomm Global NOC/ITOC Lead in Hyderabad, India
Global NOC/ITOC Lead
India - Hyderabad
The Staff Manager will focus on supporting level 1 and level 2 operations of technical infrastructure and applications across globe.
Prior exposure in setting up IT Operations Center for large IT Organization.
Candidate will be responsible for bringing up Operations Center service and relevant processes.
They will also be responsible for successful transition of activities from global team to India team with proper transition plan and success criteria.
Global deployments include hundred thousand of assets such as servers, storages, network & security devices and various applications used by customer facing and corporate functions.The job will involve exposure to:
Support IT operations and help drive the execution and improvement of key service delivery processes throughout the organization and ensure that the correct metrics and KPIs are in place.
Manage operations in 24X7 environment and resourcing of team members for appropriate manning the IT Operations Centre.
Regularly measure and publish key metrics and MIS, including key risk indicators and ensuring that all operations are conducted and exceed the laid down parameters.
Ensure adherence to ITSM SLAs (Incident, Change and Problem) and Compliance requirements.
Expertise in ITIL processes to Institutionalize ITIL methodology based standard operating process that help in resolving IT issues and requests.
Monitor, record, analyze and report on activities, trends, results and recommendations relating to IT Operations. Establish various departmental metrics and generate monthly reports on actual vs. goal.
Exhibit strong analytical skills with the ability to translate complex problems into simple and actionable tasks.
Contribute to the Infrastructure operations management team develop short term tactical plans to address issues and problems, as well as collaborate on long term visions and roadmaps.
Looking for relevant stint within technical support, systems administration, systems engineering and security administration.
Focus towards continual service improvement and improving efficiency by striving for automating standard tasks and applying lean principles.Serving as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations, to ensure all project targets and requirements are met.
Analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
Manage shift schedules and provide ongoing feedback as part of the Infrastructure Management team.
Understanding of ITIL or similar service management process standards
Analyse and review Service Performance against the SLAs and OLAs.
Display extensive working knowledge of industry standards and practices, including technical details and company services offered.
ITIL Foundation and ITIL Expert certification is preferred.
Bachelor's degree and 8+ years of IT-relevant work experience OR 10+ years of IT-relevant work experience without a bachelors degree.
5+ years supervisory or leadership experience.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.