Qualcomm Jobs

Company:

QT Technologies Ireland Limited

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

About the Role

Responsible for supporting and administering a Digital Experience platform across end user computers that enables employee communication campaigns, as well as computer fleet performance trend analysis, and enabling support teams to use the platform to provide deep dive technical troubleshooting on end user computers. The work primarily is maintaining the platform but may involve periodic requests to support data analysis or urgent employee communications as needed.

The best candidate will need at least 2+ years of experience with a Digital Experience platform, ideally relating to remote actions, campaigns, dashboards, and proactive investigations, and 3+ years of experience of Windows and application troubleshooting and end user computing hardware and software support. Experience with data analytics, PowerShell, SQL, and PowerBI is beneficial. Understanding of Windows and Mac enterprise administration tools (GPO, SCCM, Intune, JAMF) is also beneficial.

The responsibilities of this role include:

• Taking responsibility for your own work, prioritising issues and requests, and using your expertise and problem-solving skills to execute on them in a timely manner.

• Collaborating and sharing knowledge with global IT teams to help drive value from the Digital Experience platform.

• Working with multiple vendors and OEMs to analyse and debug device specific issues.

• Communicating effectively with management and IT stakeholders on challenges, success, and opportunities, and escalating critical issues.

• Supporting data gathering exercises and exploratory data analytics to ensure computer fleet health, and to identify opportunities for improvement.

• Supporting communications campaigns on new tools, product rollouts, or employee impacts may happen periodically.

Competencies Required:

• Analytical Skills - The ability to clarify issues, collect information and identify fundamental patterns/trends, including the ability to gather, integrate, and interpret information from several sources.

• Team player with a collaborative mindset and a passion for sharing knowledge with others.

• Stakeholder engagement – ability to work with senior technical leads from various teams to test delivery of remote actions or employee communications.

• Appreciates the contributions made by individuals of varying backgrounds, locations, and cultures.

• Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.

• Manages distractions, prioritizes tasks, and deals with setbacks in a timely manner.

• Taking Initiative - The ability to attack work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the company's best interest. This includes not being afraid to initiate action before all the facts are known and driving value-added work tasks to completion.

PREFERRED QUALIFICATIONS:

• 2+ years of experience with a Digital Experience platform, ideally relating to remote actions, campaigns, dashboards, and proactive investigations.

• 3+ years of experience of Windows and application troubleshooting and end user computing hardware and software support.

• Experience with data analytics, PowerShell, SQL, and PowerBI is beneficial.

• Understanding of Windows and Mac enterprise administration tools (GPO, SCCM, Intune, JAMF) is also beneficial.

Minimum Qualifications:

• 3+ years of IT-related work experience with a Bachelor's degree.

OR

5+ years of IT-related work experience without a Bachelor’s degree.

Physical Requirements:

• Frequently transports and installs equipment up to 20 lbs.

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Applicants : If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification